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970-819-8255

Terms and Conditions Updated 07/29/2024

These Terms and Conditions are effective immediately.

 

The Solution Cleaning Service

We are insured and our employees are professionally trained and vetted.  

By hiring The Solution Cleaning Service you agree to be the party responsible for full payment, communication and complying with all policies, upholding this agreement and satisfaction guarantee procedures.

Communicate with us!

  • If you have any questions or concerns about your cleaning service, please call or text 970-819-8255.  We love to answer any questions you may have.

  • One way you can help us provide you with a top quality service is your ongoing feedback.  Please fill out your survey after every visit to help us continually improve the quality you receive.  The cleaning techs receive incentives based on their quality scores and return rate.

Getting your home ready:

  • Notify all guests about our arrival and that we may need access to their space.

Preparing Children and Pets:

  • For safety reasons, please see that children are supervised while we are cleaning your home.

  • We love our animals, however, if they are aggressive, we ask that you have them kenneled or away from the area that needs to be cleaned. The Solution Cleaning Services and its staff reserves the right to leave the premises if a pet exhibits aggressive behavior. You will be charged for any services already rendered at that time. The Solution Cleaning Services  will not be held responsible for the behavior of any pet(s) while the cleaning service is being performed.

Accessing Your Home:

  • By providing a unique door code or lockbox code. Services will be rescheduled if we are unable to access your home. (see lockout policy below)

  • Turn off alarm systems. If you choose to leave the alarm armed, we are always diligent and careful to disarm and rearm the alarm according to your instructions. However, we will not be held responsible for false alarms or misuse of the alarm system, including charges from a local police department or security company or other charges related to an activated alarm. No exceptions. 

    • Additionally, you agree to hold harmless and/or release from liability The Solution Cleaning Service from any and all liability relating to any failure of the alarm or not arming the alarm properly.

Lock Out Policy

  •  If for any circumstance our staff is SENT AWAY or LOCKED OUT from your home, you will need to reschedule your appointment. We will make every effort to work within the time frame you requested, but ask not to be sent away.

  • We can not guarantee an exact arrival time for your visit. If you need an estimated window of arrival, please contact the day before your scheduled visit. We do guarantee your day of service and will not change your service date without prior approval.  

Estimate/Quotes:

  • Estimates are given based on the information given by the client. Should the conditions be dirtier or more cluttered than indicated we will not guarantee we can complete the job in the time quoted.  You will be given a choice to increase your time, or have us leave the job. 

  • If you request changes to your service after receiving your original estimate, additional charges may be billed.

  • We may decline the job if our crew arrives at the job and discovers that it requires a level of cleaning that we are not able to provide. In this instance, we will contact you and there will not be a charge. 

  • We require at least 24 hour notice for reschedules or cancellations.​

  • For all company initiated schedule changes due to holidays or extreme weather conditions, we will make every attempt to reschedule as close to your regular scheduled cleaning date as possible. 

Paying for Services:

  • CHECK, CASH, VISA/MASTERCARD and BANK TRANSFERS are all acceptable forms of payment. There is a 2% charge fee for credit cards.

  • We offer many ways to pay for our service.

    • Cash should be put in sealed envelopes.

    • Verbal agreement to begin service indicated acceptance of Service Agreement and permission to charge credit card.  Hourly cleanings will be charged for the full amount of time spent at home.  Quoted rates are estimates.

Tipping:

  • A tip is neither expected nor required. It is completely optional and at your discretion. 

Protecting Your Valuables:

  • If asked  to dust/clean inside of china cabinets or hutches, start laundry, wash dishes, clean small computer equipment, antiques or collections, or to use your equipment (e.g. vacuum), you agree to hold harmless and/or release from liability The Solution Cleaning Services. and/or any of its employees responsible for any damage or breakage to any article or component.

  • We will make every effort not to break items, but accidents do happen. We have Limited Liability protection for replacement or repair. Identical replacement will be attempted but not guaranteed. It is for this reason that we avoid cleaning requests for irreplaceable or sentimental valuable items.

  • Damage must be reported by phone or email within 2 business days of service or The Solution Cleaning Service may not be held liable. 

  • The Solution Cleaning Service cannot be responsible for damage due to faulty and/or improper installation, lack of maintenance, or general wear and tear of any items.

Scheduling Other Service Providers:

  • Due to safety and security considerations, please do not schedule other home service providers when we are scheduled to clean if you are not present to supervise them. The Solution Cleaning Service will not let anyone into your home. 

  • We will not be responsible for any recleaning if another service provider is present when we clean your home. Client activities or the activities of other home service providers which result in a request to re-clean an area the tech has already cleaned will result in an additional fee.

Safety Regulations:

  • We are unable to climb on ladders any higher than a two-step ladder to perform their work.  We are unable to move heavy objects or furniture.

  • Due to OSHA regulations, We will not handle any type of animal or human waste, this includes vomit, blood or body waste.

  • Due to sanitary and hygiene cross-contamination issues, we are unable to clean in areas or homes with live infestations (maggots, fleas, roaches, bedbugs, etc) until mitigated.

  • We will not remove excess mold and mildew outside of the shower.

  • We ask that you refrain from smoking cigarettes, marijuana or any other substance inside of the home when we are present. 

Rate Adjustments

  • To meet your needs and to ensure your satisfaction, The Solution Cleaning Service reserves the option to reevaluate rates at any time.

Photos of Your Home

We take before and after photos of our work. These pictures are used for training, proof of performance, and advertising. See our website before and after for examples. If you do not want pictures taken of work areas in your home please notify us when you schedule your cleaning.

100% Satisfaction Guarantee:

  • If you think any area that is in the scope of work is not clean or cleaned well, we will re-clean that area to your satisfaction by the end of the next business day.

  • Please call within 24 hours of your cleaning and we will return within one business day to re-clean the problem area. 

  • We are unable to guarantee the cleanliness of the home when using your products, supplies or equipment. 

  • We are not able to offer cash refunds or discounts for poor quality on the original bill in place of a reclean.

  • Our teams are quality inspected which may occur during your home’s cleaning or after the cleaning tech(s) have left your home.  Quality control ensures the highest quality standards. 

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